Legal

Privacy Policy

Last updated: March 2025

Nori Japan (“we,” “our,” or “us”) respects your privacy. This policy describes how we collect, use, and protect your information when you use our website, mobile app, and related services (ordering, pickup, delivery, and rewards).

Information We Collect

We may collect:

• Account and profile information – name, email address, phone number, and password when you create an account or use the app.
• Order and transaction data – items ordered, pickup or delivery address, payment information, and order history.
• Location data – with your permission, we may use your device location to show nearby Nori Japan locations and enable delivery or pickup.
• Device and usage information – device type, IP address, app version, and how you use our app and website (e.g., pages viewed, features used).

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders (pickup and delivery).
• Manage your account and rewards program.
• Send you order confirmations, status updates, and (with your consent) marketing communications.
• Improve our app, website, and services and personalize your experience.
• Comply with legal obligations and protect our rights and the safety of our guests and staff.

Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers – payment processors, delivery partners, and technology providers who assist in operating our services, under strict confidentiality and data-protection terms.
• Legal and safety – when required by law or to protect rights, safety, or property.

Data Security

We use industry-standard measures to protect your data, including encryption and secure storage. No method of transmission over the internet is 100% secure; we encourage you to use a strong password and keep your account details private.

Your Choices

You may update your account information and preferences in the app. You can opt out of marketing emails via the link in any email or in app settings. You may also request access to, correction of, or deletion of your personal data by contacting us.

Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or requests, contact us at the contact information provided on our website or in the Nori Japan app.